Terms and Conditions
Effective Date: 4th October 2024
Welcome to Suitcase Savvy! By accessing or using the website suitcasesavvyke.com (the “Website”), you agree to be bound by the following Terms and Conditions (“Terms”). These Terms govern your use of our website, services, and any purchases made through the Website. Please read them carefully before using our services or making a purchase.
These Terms constitute a legal agreement between you (“you,” “your,” or “customer”) and Suitcase Savvy (“we,” “us,” or “our”).
1. Business Information
- Business Name: Suitcase Savvy
- Website: suitcasesavvy.co.ke
- Email: [email protected]
- Address: Syokimau, Ellan Park Access Road, Nairobi, Kenya
2. Eligibility
By using this Website, you confirm that you are:
- At least 18 years old or, if you are under 18, that you have obtained parental or guardian consent to use the Website.
- Able to enter into legally binding contracts.
3. Products and Services
Suitcase Savvy specializes in selling high-quality suitcases tailored for Millennial Adventure Travelers. All product descriptions, specifications, and prices are subject to change at any time without notice. We strive to ensure accuracy in all details, but we do not guarantee that the descriptions or prices on the Website are always free from errors.
We reserve the right to modify, discontinue, or limit the availability of products or services at any time.
4. Ordering and Payments
4.1 Order Acceptance
When you place an order through our Website, you are making an offer to purchase the product. We reserve the right to accept or reject any order for any reason, including the unavailability of a product or pricing errors.
Once your order has been accepted, you will receive an order confirmation email.
4.2 Payment Methods
We accept major credit cards, debit cards, and other payment methods as indicated on the Website at the time of purchase. By providing your payment details, you confirm that you are authorized to use the payment method.
4.3 Prices and Taxes
All prices displayed on the Website are in Kenyan Shillings (KES) unless otherwise stated. Prices do not include applicable taxes, customs duties, or shipping costs, which will be added at checkout. You are responsible for paying any applicable fees based on your shipping destination.
4.4 Shipping and Delivery
We deliver within Kenya and internationally as specified on our Website. Shipping costs and estimated delivery times will be provided at checkout. Delivery times are estimates and may vary due to unforeseen circumstances.
We are not responsible for any delays caused by customs or other regulatory authorities.
5. Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not, you can return the product under the following conditions:
5.1 Return Policy
You may return products within 14 days of receiving them, provided they are unused, in their original packaging, and accompanied by proof of purchase. To initiate a return, please contact us at [email protected] with your order details.
5.2 Refunds
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Shipping costs are non-refundable unless the return is due to our error.
5.3 Non-Returnable Items
Customized items or items marked as non-returnable at the time of purchase are not eligible for returns or refunds.
6. User Accounts
You may be required to create an account to use certain features of the Website, such as tracking orders or managing purchases. You are responsible for maintaining the confidentiality of your account details, including your password.
You agree to provide accurate and current information when creating an account and to promptly update your account information as needed.
We reserve the right to terminate your account or restrict access to the Website if we suspect unauthorized activity or a violation of these Terms.
7. Intellectual Property
All content, logos, graphics, images, text, and software on this Website are the property of Suitcase Savvy or its licensors and are protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or use any content from this Website for commercial purposes without our explicit written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Suitcase Savvy will not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, data loss, or damage to equipment resulting from the use of this Website or the purchase of any products.
Our liability is limited to the total amount you paid for the product(s) in question.
9. Indemnification
You agree to indemnify, defend, and hold Suitcase Savvy harmless from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of the Website, violation of these Terms, or infringement of any intellectual property rights.
10. Governing Law and Jurisdiction
These Terms and any disputes arising from the use of this Website or our products will be governed by and construed in accordance with the laws of the Republic of Kenya.
You agree to submit to the exclusive jurisdiction of the courts located in Nairobi, Kenya for any legal matters arising out of these Terms.
11. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
12. Changes to Terms and Conditions
We may update these Terms from time to time without prior notice. Any changes will be posted on this page, and the updated Terms will indicate the “Effective Date.” By continuing to use the Website after any changes, you agree to the revised Terms.
13. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
- Business Name: Suitcase Savvy
- Email: [email protected]
- Address: Syokimau, Ellan Park Access Road, Nairobi, Kenya